Focus on how businesses can gather more reviews – techniques for in house requests, follow up emails, etc. Management of reviews – how to respond and turn a negative into a positive focus on service – giving responsibility of online reputation to all members of staff.
Speaker: Victoria Pearce-Delany – Owner at Victoria Pearce Consulting
Entrance: free entrance after registration at Vakantiebeurs Trade Days
A highly experienced sales, marketing and communications specialist with over 10 years in the travel industry, having been a founding member of the TripAdvisor European office. My unique insight into the importance of online-reputation through working globally with hotels, travel agents and tourism boards has led me to being invited to be a keynote speaker at some of the world’s largest travel conferences from WTM to ITB; ATM to INDABA. I have helped train key clients of tourism boards such as South African Tourism, Tourism Victoria and Visit London in the importance of correctly managing their online reputation. My previous work within women’s press on titles such as Cosmopolitan, Hello! Magazine and Handbag.com has given me a lifelong passion for marketing, branding and communication.